Frequent Questions

Yes. Medicare is a government-funded health insurance program for people over 65; however, aside from rehabilitative care, it does not cover long term care expenses, whether in your home, in an assisted living facility, or in a nursing home. This means that, unfortunately, Medicare does not pay for private duty care. Medicaid will pay for care based on limited-need and income-based qualifications, however, Trend Home Health will check your eligibility to determine best course of action for you.

Yes. We accept most Long Term Care Insurance policies, and we have helped hundreds of clients qualify for their Long Term Care benefits. Our Client Care Liaisons can help you better understand the benefits of your policy and how to qualify for care. If you are a veteran, you might qualify for Veterans Aid and Attendance programs that can help pay for in-home care services. This program is 100 percent funded by the Federal Government, meaning our services are provided at no out-of-pocket cost to the eligible veteran and their spouse. We can help you determine if you qualify, and we work with Veteran Care to assist throughout the entire application process. Any of our services are available to eligible veterans.

Yes, if you contract with us for administrative services and notify your Long Term Care Insurance company to assign the payments to us, we can invoice the Long Term Care Insurance company directly on your behalf for qualified benefits. Please note we will invoice you separately for services contracted or received beyond those approved by the Long Term Care insurance company. If you choose not to assign the benefits to us, you will pay us directly, and we can then assist you in providing the insurance company with the documentation that they need to reimburse you.

Yes, both parties sign an agreement with no specified contract period. The agreement sets out the fees, terms and other details of the relationship as required by the State of Florida. Your Client Care Liaison can answer any additional questions and provide additional details during your consultation.

Clients (or the responsible party) will be invoiced weekly, and may choose between email, regular mail, or fax delivery. Documentation in the form of a Care Log signed by both the independent contractor care provider and the client is also provided.

There are several options for paying your invoice. We accept all major credit cards. In addition, we can direct debit any authorized checking account. Invoices can also be paid by check. Invoices are due upon receipt.

Yes, you can set up auto payment either by authorized credit card or direct debit ACH payment from your bank. Most clients select one of these options for convenience and simplicity.

No, online payments are not yet available. Most clients establish automatic payment either by authorized credit card or direct debit ACH payment from your bank as a convenient option. We also can take payments over the phone through our accounting department, with a signed authorization form.

You have a choice. If elected, we can invoice you the total amount, and then disburse funds to the independent contractor care provider(s) on your behalf as part of our administrative services. The other option is for you to pay your care provider directly, and we will then only invoice you for our referral fees.